All Systems Operational

About This Site

Welcome to the Sendcloud status page. Here you can find all the status off all of our services our partners.

Uptime over the past 90 days. View historical uptime.
Sendcloud Operational
90 days ago
99.97 % uptime
Today
Sendcloud Panel Operational
90 days ago
99.89 % uptime
Today
Sendcloud website Operational
90 days ago
99.97 % uptime
Today
Sendcloud Email Services Operational
90 days ago
99.98 % uptime
Today
Sendcloud Service points ? Operational
90 days ago
99.98 % uptime
Today
Tracking page Operational
90 days ago
99.98 % uptime
Today
Sendcloud Chat Operational
90 days ago
99.98 % uptime
Today
Sendcloud Phone Operational
90 days ago
99.98 % uptime
Today
Sendcloud Payments Operational
90 days ago
99.98 % uptime
Today
Sendcloud Infrastructure Operational
90 days ago
99.98 % uptime
Today
Sendcloud Returns Operational
90 days ago
99.98 % uptime
Today
Sendcloud Analytics Operational
90 days ago
99.98 % uptime
Today
Dynamic Checkout Form ? Operational
90 days ago
99.98 % uptime
Today
Sendcloud Print Settings Operational
90 days ago
99.98 % uptime
Today
Shipping Intelligence (Tracey) Operational
90 days ago
99.98 % uptime
Today
Dynamic Checkout API Operational
Sendcloud Insurance ? Operational
Carriers Operational
90 days ago
99.95 % uptime
Today
Amazon Shipping Operational
90 days ago
100.0 % uptime
Today
Asendia Operational
90 days ago
100.0 % uptime
Today
Bpost Operational
90 days ago
100.0 % uptime
Today
Bring Operational
90 days ago
100.0 % uptime
Today
BRT Operational
90 days ago
99.88 % uptime
Today
Budbee Operational
90 days ago
100.0 % uptime
Today
Chronopost Operational
90 days ago
99.96 % uptime
Today
Colis Privé Operational
90 days ago
99.78 % uptime
Today
Colissimo Operational
90 days ago
99.98 % uptime
Today
Correos Operational
90 days ago
99.99 % uptime
Today
Correos Express Operational
90 days ago
99.99 % uptime
Today
CTT Express Operational
90 days ago
99.95 % uptime
Today
Delivengo ? Operational
90 days ago
100.0 % uptime
Today
Deutsche Post Operational
90 days ago
100.0 % uptime
Today
DHL Benelux Operational
90 days ago
100.0 % uptime
Today
DHL Express Operational
90 days ago
100.0 % uptime
Today
DHL Germany Operational
90 days ago
99.43 % uptime
Today
DHL Parcel Iberia Operational
90 days ago
99.98 % uptime
Today
DHL Freight Operational
90 days ago
100.0 % uptime
Today
DPD Operational
90 days ago
99.95 % uptime
Today
DPD Austria ? Operational
90 days ago
100.0 % uptime
Today
DPD France Operational
90 days ago
100.0 % uptime
Today
DPD Local Operational
90 days ago
100.0 % uptime
Today
DPD UK Operational
90 days ago
100.0 % uptime
Today
Evri UK Operational
90 days ago
100.0 % uptime
Today
Evri C2C UK Operational
90 days ago
100.0 % uptime
Today
Europaket Operational
90 days ago
100.0 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
FedEx Crossborder Operational
90 days ago
100.0 % uptime
Today
Cycloon ? Operational
90 days ago
100.0 % uptime
Today
Geodis Operational
90 days ago
100.0 % uptime
Today
GLS ? Operational
90 days ago
99.92 % uptime
Today
GLS Netherlands Operational
90 days ago
100.0 % uptime
Today
Hermes Germany Operational
90 days ago
100.0 % uptime
Today
InPost Spain Operational
90 days ago
99.98 % uptime
Today
InPost GB Operational
90 days ago
100.0 % uptime
Today
Lettre Suivie Operational
90 days ago
100.0 % uptime
Today
Mondial Relay Operational
90 days ago
100.0 % uptime
Today
MHI Operational
90 days ago
100.0 % uptime
Today
MRW Operational
90 days ago
100.0 % uptime
Today
Nacex Operational
90 days ago
99.93 % uptime
Today
Packs Operational
90 days ago
100.0 % uptime
Today
Parcelforce Operational
90 days ago
100.0 % uptime
Today
Austrian Post Operational
90 days ago
100.0 % uptime
Today
Poste Italiane Delivery Operational
90 days ago
99.3 % uptime
Today
Poste Italiane Operational
90 days ago
98.85 % uptime
Today
PostNL Operational
90 days ago
100.0 % uptime
Today
Quicargo Operational
90 days ago
100.0 % uptime
Today
Royal Mail Operational
90 days ago
100.0 % uptime
Today
SEUR Operational
90 days ago
99.91 % uptime
Today
Spring Operational
90 days ago
100.0 % uptime
Today
TIPSA Operational
90 days ago
100.0 % uptime
Today
TNT Italy Operational
90 days ago
99.77 % uptime
Today
Trunkrs ? Operational
90 days ago
100.0 % uptime
Today
UPS Operational
90 days ago
100.0 % uptime
Today
Viatim Operational
90 days ago
100.0 % uptime
Today
Yodel Operational
90 days ago
100.0 % uptime
Today
Verzenden via Bol.com Operational
90 days ago
100.0 % uptime
Today
DHL Parcel GB Operational
90 days ago
100.0 % uptime
Today
Evri International Operational
90 days ago
100.0 % uptime
Today
InPost Poland Operational
90 days ago
100.0 % uptime
Today
GLS Italy Operational
90 days ago
100.0 % uptime
Today
DHL eCommerce Operational
90 days ago
99.83 % uptime
Today
DHL 2 Man Handling Operational
90 days ago
100.0 % uptime
Today
GLS Spain Operational
90 days ago
100.0 % uptime
Today
CIRRO E-Commerce Operational
90 days ago
100.0 % uptime
Today
Cainiao Operational
90 days ago
100.0 % uptime
Today
Colissimo EC2C Operational
90 days ago
100.0 % uptime
Today
Dachser Operational
90 days ago
100.0 % uptime
Today
DB Schenker Operational
90 days ago
100.0 % uptime
Today
Der Kurier Operational
90 days ago
100.0 % uptime
Today
GLS Europe Operational
90 days ago
100.0 % uptime
Today
InPost Italy Operational
90 days ago
100.0 % uptime
Today
HIVED Operational
90 days ago
100.0 % uptime
Today
Jongstra Transport Operational
90 days ago
100.0 % uptime
Today
LandMark Global Operational
90 days ago
100.0 % uptime
Today
Paack Operational
90 days ago
100.0 % uptime
Today
PLX Parcel Logistics Operational
90 days ago
100.0 % uptime
Today
PostNL Extra@Home Operational
90 days ago
100.0 % uptime
Today
PostNord Operational
90 days ago
100.0 % uptime
Today
Relais Colis Operational
90 days ago
100.0 % uptime
Today
Sendcloud Operational
90 days ago
100.0 % uptime
Today
SkyNet SkyMail Operational
90 days ago
100.0 % uptime
Today
Transforce Operational
90 days ago
100.0 % uptime
Today
Transmission Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.98 % uptime
Today
Afterbuy Operational
90 days ago
100.0 % uptime
Today
Amazon Operational
90 days ago
99.94 % uptime
Today
BigCommerce Operational
90 days ago
100.0 % uptime
Today
Bol Operational
90 days ago
100.0 % uptime
Today
CCV shop Operational
90 days ago
100.0 % uptime
Today
CDiscount Operational
90 days ago
100.0 % uptime
Today
ChannelEngine Operational
90 days ago
100.0 % uptime
Today
Craft Commerce Operational
90 days ago
100.0 % uptime
Today
Decathlon BE Operational
90 days ago
100.0 % uptime
Today
Ebay Operational
90 days ago
99.94 % uptime
Today
Ecwid by Lightspeed Operational
90 days ago
100.0 % uptime
Today
ePages Operational
90 days ago
100.0 % uptime
Today
Etsy Operational
90 days ago
99.93 % uptime
Today
Exact Online Operational
90 days ago
100.0 % uptime
Today
Goedgepickt Operational
90 days ago
100.0 % uptime
Today
JouwWeb Operational
90 days ago
100.0 % uptime
Today
JTL-Shop Operational
90 days ago
100.0 % uptime
Today
Kaufland Operational
90 days ago
100.0 % uptime
Today
Lightspeed eCommerce Operational
90 days ago
99.94 % uptime
Today
Magento V1 Operational
90 days ago
100.0 % uptime
Today
Magento V2 Operational
90 days ago
100.0 % uptime
Today
MijnWebWinkel Operational
90 days ago
100.0 % uptime
Today
Mirakl Operational
90 days ago
100.0 % uptime
Today
Mirakl Connect Operational
90 days ago
100.0 % uptime
Today
Odoo Operational
90 days ago
100.0 % uptime
Today
OnBuy.com Operational
90 days ago
100.0 % uptime
Today
OpenCart Operational
90 days ago
100.0 % uptime
Today
Oxid 4 Operational
90 days ago
100.0 % uptime
Today
Oxid 6 Operational
90 days ago
100.0 % uptime
Today
Peoplevox Operational
90 days ago
100.0 % uptime
Today
Plentymarkets Operational
90 days ago
100.0 % uptime
Today
Prestashop Operational
90 days ago
99.94 % uptime
Today
Pulpo WMS Operational
90 days ago
100.0 % uptime
Today
Salesforce Commerce Cloud Operational
90 days ago
100.0 % uptime
Today
Sendcloud API Operational
90 days ago
99.72 % uptime
Today
Shopify Operational
90 days ago
99.94 % uptime
Today
Shopware 5 Operational
90 days ago
100.0 % uptime
Today
Shopware 6 Operational
90 days ago
100.0 % uptime
Today
Shopware 6 Cloud Operational
90 days ago
100.0 % uptime
Today
Squarespace Operational
90 days ago
100.0 % uptime
Today
Tilroy Operational
90 days ago
100.0 % uptime
Today
TikTok Shop Operational
90 days ago
100.0 % uptime
Today
Webador Operational
90 days ago
100.0 % uptime
Today
Weclapp Operational
90 days ago
100.0 % uptime
Today
Wish Operational
90 days ago
100.0 % uptime
Today
Wix Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
99.94 % uptime
Today
Holded Operational
90 days ago
100.0 % uptime
Today
Picqer Operational
90 days ago
100.0 % uptime
Today
ShipHero Operational
90 days ago
100.0 % uptime
Today
Thirty bees Operational
90 days ago
100.0 % uptime
Today
ePages Beyond Operational
90 days ago
100.0 % uptime
Today
Linnworks Operational
90 days ago
100.0 % uptime
Today
Blokker Connect Operational
90 days ago
100.0 % uptime
Today
Odoo Native Operational
90 days ago
100.0 % uptime
Today
Affected market Operational
GLOBAL Operational
AT Operational
BE Operational
DE Operational
ES Operational
FR Operational
IT Operational
NL Operational
UK Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[DHL Germany] All Services - From 2025-09-21 09:30 CEST To 2025-09-21 11:30 CEST Sep 21, 2025 09:30-11:30 CEST

From 2025-09-21 09:30 CEST To 2025-09-21 11:30 CEST

Affected services auf IT Service Post Paket Deutschland Status:

Parcel Germany (DHL) │ Authentication API (api-eu.dhl.com) │ Business Customer Shipping API / Shipping API │ Shipping API (api-eu.dhl.com / REST) │ Business Customer Shipping API (cig.dhl.de / SOAP) │ Private customer shipping │ Parcel Management │ Returns API │ Returns (api-eu.dhl.com) │ Returns international (api-eu.dhl.com) │ Returns (cig.dhl.de) │ Returns international (cig.dhl.de) │ Shipment tracking API │ Shipment tracking API (cig.dhl.de) │ Shipment tracking API (nolp.dhl.de) │ Pickup API │ Pickup API (cig.dhl.de) │ Pickup API V1 (api-eu.dhl.com) │ MyAccount API (api-eu.dhl.com) │ Postnumber API (api-eu.dhl.com) │ Post Germany (German Mail) │ Ordermanagement │ AM.portal (Read-only) │ AM.GK-P │ AM.exchange – synchronous communication │ INTERNETMARKE │ Shipping Services - INTERNETMARKE SOAP (internetmarke.deutschepost.de) │ Shipping Services - INTERNETMARKE REST (api-eu.dhl.com) │ Dialogmarketing Suite │ Dispatch Preparation API │ Targeting API

Planned maintenance work with temporarily impairment of the service.
Posted on Sep 15, 2025 - 14:35 CEST

DHL DE - Shipment tracking From 2025-09-22 22:00 CEST To 2025-09-22 23:00 CEST Sep 22, 2025 22:00-23:00 CEST

Shipment tracking API - Maintenance

From 2025-09-22 22:00 CEST To 2025-09-22 23:00 CEST

Affected services auf IT Service Post Paket Deutschland Status:

Parcel Germany (DHL) │ Shipment tracking API │ Shipment tracking API (cig.dhl.de) │ Shipment tracking API (nolp.dhl.de)

Planned maintenance work with temporarily impairment of the service.
Posted on Sep 16, 2025 - 10:05 CEST

DHL DE - Returns - From 2025-09-23 05:00 CEST To 2025-09-23 06:00 CEST Sep 23, 2025 05:00-06:00 CEST

Returns international - Maintenance

From 2025-09-23 05:00 CEST To 2025-09-23 06:00 CEST

Affected services auf IT Service Post Paket Deutschland Status:

Parcel Germany (DHL) │ Returns API │ Returns international (api-eu.dhl.com) │ Returns international (cig.dhl.de)

Planned maintenance work with impairment of the service.
Posted on Sep 16, 2025 - 10:09 CEST
Sep 18, 2025
Colis Privé - Web Service - September 18th, 2025, between 1:00pm and 2:00pm
Completed - The scheduled maintenance has been completed.
Sep 18, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 13:00 CEST
Scheduled - Dear Customer,

What’s happening?

We would like to inform you about a planned maintenance operation that concerns MCP DESK & Webservices.

The maintenance operation is scheduled on September 18th, 2025, between 1:00pm and 2:00pm.

During this time, some minor downtimes should be noticed (less than one minute). It is our goal to minimize disruption caused by this operation.

This operation aims to:

Minor modification

We will inform you again after successful completion of this rollout.

Thank you in advance for your understanding
Sep 16, 10:13 CEST
Service Point Delivery Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:00 CEST
Scheduled - When: Thursday, 18 September 2025, 06:00 – 07:00 am (duration ~1 hour)

Service Point delivery will continue working for end buyers during this time.

For merchants:
If you update existing integration settings during the maintenance, the changes will appear to save but will only take effect after the maintenance window.

If you activate a new Essentiel Colissimo contract during the maintenance, the correct French service points for your contract will not appear until the maintenance is complete.

No other functionality is affected. We recommend avoiding changes to integration settings during this maintenance period.
Sep 8, 17:08 CEST
Sep 17, 2025
Third-party issue: [DHL Parcel Iberia] - Label announcement issues | Problema al generar etiquetas
Resolved - This incident has been resolved.
Sep 17, 17:18 CEST
Monitoring - A fix has been implemented, and we are monitoring the results.

Se ha implementado una resolución y estamos monitoreando los resultados
Sep 17, 16:59 CEST
Investigating - We are currently investigating an issue preventing users from announcing labels.

Estamos investigando una incidencia que impide a los usuarios crear etiquetas.
Sep 17, 15:59 CEST
DPD Germany - Maintenance - Wednesday the 17th of September 2025 between 3 pm and 4 pm (CEST)
Completed - The scheduled maintenance has been completed.
Sep 17, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 15:00 CEST
Scheduled - We want your shipping processes to run as smoothly as possible in your day-to-day work. Therefore, we will perform maintenance work on the application on

Wednesday the 17th of September 2025 between 3 pm and 4 pm (CEST)

DPD Germany's web services are available to a limited extent during these periods. Interruptions in the connections may occur. After this maintenance time slot, operation can continue as usual.

Please note: After maintenance, the font on the parcel label will appear in a new style. The change will be made to improve readability and appearance of the parcel label.

Thank you in advance for your understanding!
Sep 11, 08:17 CEST
Sep 16, 2025
Third-party issue: [Poste Italiane] - Label announcement issues | Problema nella creazione delle etichette
Resolved - The incident has been resolved.

L'incidente è stato risolto.
Sep 16, 17:29 CEST
Monitoring - A fix has been implemented and we are monitoring the results.

La correzione è stata implementata e stiamo monitorando i risultati
Sep 16, 14:26 CEST
Investigating - We are currently investigating this issue.

Al momento stiamo conducendo un’indagine sul problema.
Sep 15, 15:16 CEST
Monitoring - A fix has been implemented and we are monitoring the results.

La correzione è stata implementata e stiamo monitorando i risultati
Sep 15, 14:11 CEST
Investigating - We are currently investigating an issue preventing users from announcing labels.

Stiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette.
Sep 15, 13:43 CEST
Unable to access Sendcloud Panel and use Sendcloud API
Resolved - This incident has been resolved.
Sep 16, 13:29 CEST
Monitoring - Services are now operational. We are actively monitoring system performance and functionality to ensure everything continues to run smoothly. Thank you for your understanding and patience during this period.
Sep 16, 12:08 CEST
Update - We are continuing to investigate this issue.
Sep 16, 11:45 CEST
Update - We are currently investigating an issue preventing users from accessing the Sendcloud Panel and using the Sendcloud API
Sep 16, 11:41 CEST
Investigating - We are currently investigating an issue preventing users from accessing the Sendcloud Panel.
Sep 16, 11:37 CEST
Sep 15, 2025
Third-party issue: [Nacex] - Label announcement issues | Problema al generar etiquetas
Resolved - This incident has been resolved.

Esta incidencia se ha resuelto.
Sep 15, 14:41 CEST
Investigating - We are currently investigating an issue preventing users from announcing labels.

Estamos investigando una incidencia que impide a los usuarios crear etiquetas.
Sep 15, 09:46 CEST
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
[Colis Privé] Label Generation - September 11th, 2025, between 1:00pm and 2:00pm
Completed - The scheduled maintenance has been completed.
Sep 11, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 13:00 CEST
Scheduled - We would like to inform you about a planned maintenance operation that concerns MCP DESK & Webservices.

The maintenance operation is scheduled on September 11th, 2025, between 1:00pm and 2:00pm.

During this time, some minor downtimes should be noticed (less than one minute). It is our goal to minimize disruption caused by this operation.
Sep 9, 09:55 CEST
Sendcloud Panel & API - Issues accessing the Sendcloud Panel & using the Sendcloud API service
Resolved - This incident has been resolved. After closely monitoring the performance of our platform, we can confirm that all systems are now operating as expected.

However, we are aware of a remaining issue where some orders processed during the incident may still appear as missing. A workaround is available to reprocess these orders:

1. Go to the Incoming Orders tab.
2. Click on Add filter > Processing Status, then select Already processed.
3. Locate the missing orders, select them, and click on Create shipping labels.

Thank you for your patience while we worked on this issue.
Sep 11, 11:13 CEST
Monitoring - A fix has been implemented, and we are monitoring the results.
Sep 10, 16:17 CEST
Investigating - We are currently investigating an issue preventing users from accessing the Sendcloud Panel and using the Sendcloud API service.
Sep 10, 15:40 CEST
Third-party issue: DHL DE - Label announcement issues | Fehler bei der Ankündigung des Labels
Resolved - This incident has been resolved.

Das Problem wurde behoben.
Sep 11, 08:33 CEST
Investigating - We are currently investigating an issue preventing users from announcing labels.

Wir untersuchen derzeit ein Problem, das Benutzer daran hindert, Label anzukündigen.
Sep 10, 16:45 CEST
Third-party issue: DHL eCommerce - Label announcement issues
Resolved - This incident has been resolved.
Sep 11, 08:30 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 20:12 CEST
Investigating - We are currently investigating an issue preventing direct contract users from announcing labels.
Sep 10, 17:05 CEST
[DHL DE] Returns API - Maintenance - 2025-09-11 05:00 CEST To 2025-09-11 06:00 CEST
Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:00 CEST
Scheduled - From 2025-09-11 05:00 CEST To 2025-09-11 06:00 CEST

Affected services auf IT Service Post Paket Deutschland Status:

Parcel Germany (DHL) │ Returns API │ Returns international (api-eu.dhl.com) │ Returns international (cig.dhl.de)

Planned maintenance work with impairment of the service.
Sep 4, 10:17 CEST
Sep 10, 2025
Authentication service database upgrade
Completed - The scheduled maintenance has been completed.
Sep 10, 21:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 CEST
Scheduled - We will be performing a database upgrade that may cause temporary interruptions.

During this time:
• Logging in may not work (existing sessions will continue to function).
• OAuth2 authentication via our APIs may be temporarily unavailable.

We apologize for any inconvenience and appreciate your patience.
Sep 4, 10:49 CEST
Third-party issue: Order import issues
Resolved - This issue has been resolved.
Sep 10, 15:20 CEST
Monitoring - A fix has been implemented, and we are monitoring the results.
Sep 10, 13:06 CEST
Investigating - We are currently investigating an issue preventing orders being imported from multiple integrations.
Sep 10, 11:33 CEST
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Third-party issue: Bpost - Missing service points | Ontbrekende servicepunten | Points relais manquants
Resolved - This issue has been resolved.

Dit probleem is opgelost.

Ce problème a été résolu.
Sep 5, 11:38 CEST
Monitoring - A fix has been implemented, and we are monitoring the results.

Er is een oplossing geïmplementeerd en we houden de resultaten in de gaten.

Un correctif a été déployé et nous surveillons les résultats.
Sep 5, 11:00 CEST
Investigating - We are currently investigating reports of missing service points for BPOST.

We zijn momenteel een probleem aan het onderzoeken waarbij servicepunten niet zichtbaar meer zijn. Dit probleem speelt bij vervoerder Bpost.

Nous enquêtons actuellement sur les signalements de points relais manquants pour Bpost.
Sep 5, 10:18 CEST
Sep 4, 2025
Third-party issue: [Colissimo] - Issues announcing labels to service points | Problèmes dans la création d'étiquettes vers des points relais
Resolved - This issue has been resolved.

Ce problème a été résolu.
Sep 4, 11:45 CEST
Monitoring - A fix has been implemented, and we are monitoring the results.

Un correctif a été déployé et nous surveillons les résultats.
Sep 4, 11:09 CEST
Investigating - We are currently investigating an issue that prevents users announcing labels to service points. Affected users are receiving the following error message: "Couldn't match product code"

Nous enquêtons actuellement sur un problème qui empêche nos utilisateurs de créer des étiquettes pour les points relais. Les utilisateurs affectés reçoivent le message d'erreur suivant : "Couldn't match product code"
Sep 4, 09:56 CEST
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